Returns & Exchanges
At COKODIVE BULK BUYS, we strive to ensure your wholesale experience is seamless and satisfactory. If you receive items that are damaged or incorrect, our return policy allows for claims to be filed within 14 days of delivery.
Initiate Your Request
Contact our support team with your bulk order ID and clear photographic evidence of any defects or discrepancies in your shipment.
Verification Process
Our quality assurance department will review your claim within 3-5 business days to authorize the return or exchange based on the provided documentation.
Package Your Return
Once approved, securely pack the items in their original packaging to ensure they are not further damaged during the return transit.
Refund or Replacement
Upon receiving and inspecting the returned goods at our warehouse, we will issue a full refund to your original payment method or ship out replacement inventory.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing